Terms and Conditions
UAC PRIVATE INVESTIGATIONS (UACPI)
WEBSITE TERMS OF USE, DISCLAIMER, AND SERVICE TERMS & CONDITIONS
By accessing, browsing, using, or submitting a request through the UAC Private Investigations ("UACPI") website, you ("Customer" or "Client") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must discontinue use of the website and services immediately.
- WEBSITE USE AND INFORMATIONAL PURPOSES
The content contained on this website is provided solely for general informational purposes and is not intended to constitute legal advice, investigative advice, security advice, consulting services, or any other professional advice.
While UACPI endeavors to provide accurate and current information, all website content is provided "as is" without representation or warranty of any kind, express or implied, regarding its accuracy, completeness, reliability, suitability, or availability.
Past investigations, case studies, testimonials, descriptions of experience, or examples of prior results are provided for informational purposes only and do not guarantee future outcomes. Every matter is unique and results depend upon circumstances beyond UACPI's control.
Visitors should consult qualified legal counsel or other appropriate professionals before making legal, financial, business, or investigative decisions.
Use of this website and reliance upon any information contained herein is solely at the user's own risk.
- NO INVESTIGATOR-CLIENT RELATIONSHIP
Contacting UACPI through the website, email, telephone, social media, online forms, or any other communication method does not create an investigator-client relationship.
An investigator-client relationship is established only after:
a. A conflict review has been completed;
b. UACPI agrees to accept the matter;
c. A written engagement agreement has been executed by all parties; and
d. Any required retainer, deposit, or engagement conditions have been satisfied.
Until such requirements are completed, UACPI assumes no duty of investigation, representation, confidentiality beyond applicable law, or any other professional obligation.
Customers should not submit highly sensitive, confidential, privileged, classified, or time-sensitive information through unsolicited communications or website forms.
UACPI reserves the right to decline any matter for any lawful reason, including conflicts of interest, legal restrictions, professional judgment, or resource limitations.
- INTELLECTUAL PROPERTY
All website content, including text, graphics, logos, images, videos, software, design elements, and other materials, is owned by UACPI or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, displayed, transmitted, published, or otherwise used without UACPI's prior written consent.
- PROHIBITED USES
Users agree not to:
a. Use the website or services for any unlawful purpose;
b. Attempt to gain unauthorized access to any systems, accounts, or networks;
c. Introduce malware, viruses, malicious code, or harmful software;
d. Misrepresent their identity or provide false information;
e. Interfere with website functionality, security, or operations.
- THIRD-PARTY CONTENT
Links to third-party websites are provided solely for convenience. UACPI does not endorse, control, or assume responsibility for any third-party content, products, services, privacy practices, or policies.
- FEES AND BILLING
Payment Terms:
Invoices are due within ten (10) business days from the date results and the invoice are transmitted electronically.
Grace Period:
An additional ten (10) business-day grace period is provided.
Late Charges:
Invoices not paid within the grace period shall incur a $25 late fee. An additional $25 late fee shall be assessed every thirty (30) days thereafter until paid.
Delinquent Accounts:
Accounts outstanding for more than sixty (60) days may be referred to collections, and UACPI may pursue all available legal remedies.
Fee Structure:
Fees are assessed per policy researched in accordance with the applicable Request
Form and Fee Schedule.
A determination that no policy existed or that no coverage was active on the date of loss constitutes a completed and billable search. Only no-hit or inconclusive results qualify for a no-fee outcome.
Additional Fees:
Additional charges may apply for Tier 2 and Tier 3 carriers, VIN searches, license plate searches, ownership research, extended historical research, or unusually complex investigations.
Known Policy Information:
Customers must disclose all known policy information at the time of submission to avoid duplicate research and billing. Policies appearing solely on police reports will not be treated as confirmed unless independently verified by the Customer.
Extended Research:
For older incidents or unusually complex matters, additional fees may apply. Written customer approval will be obtained before such charges are incurred whenever practicable.
Incomplete Information:
If customer-provided information is incomplete, inaccurate, or insufficient to verify coverage, UACPI will make reasonable efforts to notify the Customer. If coverage cannot be verified, policy limits may be reported as "0," indicating no confirmed active coverage on the reported date of loss.
- TURNAROUND TIMES
Standard liability-limit investigations usually completed within (5) business days.
Rush requests receive priority over non-rush matters. Rush fees will be waived if results are not delivered within three (3) business days or if the results are inconclusive.
Requests received after 4:00 p.m. Pacific Time, on weekends, or on holidays will be deemed received on the next business day.
- CANCELLATION POLICY
Requests may be canceled within twenty-four (24) hours of submission provided work has not commenced.
If work has begun, UACPI may charge a reasonable termination fee based upon services performed and resources expended.
- DEFINITIONS
Insurer:
Includes an insurance carrier, broker, agent, administrator, risk pool, or self-insured entity.
Date of Loss:
The specific date identified on the Request Form or any approved loss period submitted by the Customer.
Policy Discovery:
Identification of the insurer providing coverage on the date of loss, including available contact information. If the insurer is no longer operating, last known contact information may be provided.
Termination:
Any cancellation of a submitted request.
- INVESTIGATIVE PROCESS
All searches are conducted using information associated with the identified defendant, insured, or subject of the request.
Discovery of an insurance policy does not necessarily establish that coverage applies to a specific vehicle, property, incident, or claim.
Fees are earned and payable upon completion of the contracted research regardless of whether the discovered policy ultimately applies to the specific asset, claim, or loss at issue.
When requesting policy limits for a known policy, Customers must provide the policy number, claim number, and any available carrier correspondence.
- DISCLAIMERS AND LIMITATION OF LIABILITY
UACPI utilizes information obtained from sources believed to be reliable and exercises reasonable care in performing services. However:
a. No Warranty. UACPI makes no representation or warranty regarding the accuracy, completeness, timeliness, availability, or reliability of any information provided.
b. As-Is Services. All information and services are provided on an "as-is" and "as-available" basis.
c. No Guarantee of Results. UACPI does not guarantee investigative outcomes, policy discovery, coverage verification, recoverability, or legal results.
d. Limitation of Liability. To the fullest extent permitted by law, UACPI shall not be liable for any direct, indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost business opportunities, goodwill, or other economic losses arising from use of the website, services, or information provided.
e. Exclusive Remedy. Customer's sole and exclusive remedy for any claim relating to services performed by UACPI shall be limited to a refund of the fee paid for the specific service giving rise to the claim.
f. Disclaimer of Warranties. UACPI expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.
- INDEMNIFICATION
Customer agrees to defend, indemnify, and hold harmless UACPI and its officers, members, managers, employees, contractors, agents, affiliates, successors, and assigns from and against any claims, liabilities, damages, losses, judgments, penalties, costs, or expenses, including reasonable attorneys' fees, arising from:
a. Customer's breach of these Terms;
b. Customer's misuse of the website or services;
c. Customer's violation of applicable law; or
d. Customer's submission of false, inaccurate, incomplete, or misleading information.
- CUSTOMER REPRESENTATIONS
Customer represents and warrants that:
a. All information submitted is accurate, complete, current, and truthful;
b. Services will be used solely for lawful purposes;
c. Customer possesses any required authority or authorization to request the services; and
d. Customer understands that information provided by UACPI may be derived from third-party sources and may contain inaccuracies, omissions, delays, or outdated information.
UACPI shall not be responsible for errors resulting from inaccurate, incomplete, outdated, or misleading information provided by the Customer or third parties.
- GOVERNING LAW AND VENUE
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms, the website, or services provided by UACPI shall be brought exclusively in the state or federal courts located within California, and the parties consent to the personal jurisdiction of those courts.
- MODIFICATIONS
UACPI reserves the right to modify, amend, or update these Terms at any time without prior notice.
Continued use of the website or services following publication of revised Terms constitutes acceptance of the modified Terms.
- ENTIRE AGREEMENT
These Terms and Conditions constitute the entire agreement between the parties concerning use of the website and services and supersede all prior or contemporaneous understandings, communications, representations, or agreements relating to the subject matter herein.